ShipRiteTM Software has unparalleled support and features an online ticket system for quick, accurate responses.
ShipRiteTM Services
ShipRiteTM Software stands behind all of its software and hardware products, providing our customers
with a prompt and courteous support team.
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TECHNICAL SUPPORT REQUEST
All requests for technical support are now made with our new support ticket system. Here are the Response times estimated
for the following issues:
| Triage | Response Time | Response Method |
|---|---|---|
| SYSTEM DOWN (Except registration keys) | Immediate | PHONE |
| SYSTEM DOWN (Registration keys) | Immediate | PHONE |
| Urgent | Within 15 minutes | Email/Fax/Phone |
| Priority | Within 30 minutes | Email/Fax |
| Routine | Within 60 minutes | Email/Fax |
CLICK HERE TO OPEN A NEW TICKET, OR TO CHECK ON THE STATUS OF AN OPEN TICKET.