ShipRiteTM Software’s support team delivers fast, accurate, and personal responses to support requests.
ShipRiteTM Support
ShipRiteTM Software stands behind all of its software and hardware products, providing our customers
with a prompt and courteous support team.
Twitter Notifications: Follow us on Twitter @ShipRiteUpdates to be notified of updates
or news from ShipRite. If you’re not on Twitter already, go to Twitter.com and SIGN UP for a free account. You only need
follow @ShipRiteUpdates, unless of course you want to keep up on the antics of Charlie Sheen.
TECHNICAL SUPPORT REQUEST
All requests for technical support are now made with our new support ticket system. Here are the Response times estimated
for the following issues:
| Triage | Response Time | Response Method |
|---|---|---|
| SYSTEM DOWN (Except registration keys) | Immediate | PHONE |
| SYSTEM DOWN (Registration keys) | Immediate | PHONE |
| Urgent | Within 15 minutes | Email/Fax/Phone |
| Priority | Within 30 minutes | Email/Fax |
| Routine | Within 60 minutes | Email/Fax |
CLICK HERE TO OPEN A NEW TICKET, OR TO CHECK ON THE STATUS OF AN OPEN TICKET.