How do I make my address the default Ship From?

From the Main Menu, choose Setup: General Setup Options. On the Global Features tab, choose the SETUP – Default Ship From option. On the right of the screen hit enter – if you do not have your store name and address entered in the Contact Manager, this is where you will add the information and then set it as the default ship from address.

How do I edit an address that has already been saved?

If you notice an error in the address before the package has been shipped, in the ShipMaster screen with the address appearing in the ship to text box right button click in that box and select the Edit address. Make corrections through the Contact Manager and then click on Quick Save. If the package has already been processed then go into package detail (from the main menu). Double click in the Package ID box and select the correct package by double clicking on it. Double click in the CID box and this will bring up the contact manager. Make necessary corrections and then click on Quick Save.

Download this file and follow the instructions: ShipRiteBackupInstructions.pdf

MiniMag Stipe Reader – Model: IDMB-334112B’ How to configure.

NOTE: This is for Worldpay processing only. When using Cayan, the reader will work with factory settings.

1. Download and install the “MagSwipe Configuration Utility.”
2. After installation run the “MagSwipe Configuration Utility.”

   

3. Click on the “Select Reader Interface” button to select the USB port interface. Then click “Continue” button. Your Swipe Reader should beep once.

   

4. Click on “Change Advanced Reader Settings” button to make sure that “ID TECH USB HID Keyboard” option is selected. If not selected then do so and click on the “Send to MSR” button to apply the settings. Wait until your Swipe Reader beeps 2 times.

   

5. Click on “Change Basic Reader Settings” button and then on the “Track Settings” tab page. On this page, make sure that the “Track Separator” text box is empty. If it is not empty, then clear the text and click on the “Send to MSR” button to apply the settings.

   

6. Now test your configuration by opening a Notepad program and swiping a credit card through your Swipe Reader. You should see one straight line of the credit card data in your Notepad. The cursor should go to the next line right after the credit card data line. This is the correct configuration for the ShipRite^TM credit card processor.

ShipRite™ Software
Support Services: Lynk Credit Card Processing

This information is for the proper use and installation of Lynk Systems and to enable embedded credit card processing in ShipRite V10 Global Connect. This document, which was attached to the latest revision of the ShipRite v10. Lynk Systems, is supported in this version and can be used and installed as follows:

A. INSTALLATION

There are two important files that are contained in the C:\Shiprite folder that will allow the Lynk Systems to operate correctly. They are as follows.

Lynk Channel.dll
registerLynk.bat

Both of these files will be in the C:\shiprite\ folder on the Shiprite PC. If you are running a network, you will find the above two files in the C:\Shiprite folder on the server. If you are going to use the Lynk Credit card processing on the workstations as well as the server, you will need to copy the above two files to the C:\Shiprite folder on each machine you will be running credit card processing and install as shown below.

There are two ways to ensure that that Lynk Systems COM object is installed correctly:

1. 1. 1. RegisterLynk.bat: This is a simple batch file that was created to register the .dll file in an easy manner. Simply double click on the registerLynk.bat file, and you should get a message box that looks like the one below.
      2. Manually registering the .dll: The way to manually register the COM object is as follows: Go to “Start,” click on “Run.” Then type the following exactly:

“regsvr32 “C:\shiprite\LynkChannel.dll”

in the run window. Press “Okay.” This should also give the following message box:

If you have a network setup, you need to double check your firewall settings because this could prevent the program to properly use the LynkChannel.dll and send and receive the necessary information.

B. SET UP

First, you will need to contact Lynk Systems. They will make you a welcome packet and send all of your required information.

This information is then placed in the setup of ShipRite. You can get to this by going to “Setup->General Setup Options.” Click on “Global Features.” There will be an item labeled “Form – Lynk Systems Setup”

Once all of the information is entered and the Lynk Channel.dll is installed you are ready do begin processing Credit Cards through Lynk in ShipRite.

There are two interesting things to note on the setup:

First of all, there is a field for the host URL for Lynk-Systems. By default, this url should be https://tf.lynk-systems.com/LE0100447Pmt. Please double check that this URL hasn’t changed in the information provided to you by Lynk Systems.

Also, there is a Yes/No Radio button, for Skip CVV2 number. If you do not want to enter a CVV2 number on credit card transactions, you can simply select “Yes.” Now, when you are at the Credit Card screen, the second you finish Swiping a Credit Card it will perform all of the connections and finish the sale for you. If you are manually entering the credit card information then it will be the exact same process.

C. USAGE

With this release there are two ways to use Lynk System to process Credit Card information, Sales and Refunds. Instructions to perform both operations are below.

1. 1. 1. Sales: The way to do a credit card sale is almost identical to the process that was previously used in ShipRite to denote the difference between Cash, Check and Charge for reporting purposes. Just like before in the Payment Master screen you would need to select “Credit Card” (the credit card icon from the sales screen.) (Consult the manual Chapter 7 section if you can’t make it this far)

After clicking “Credit Card,” you will see the following screen:

From this screen, if you have a Credit Card reader and it has been configured correctly per the documentation located on the support website, you can simply swipe the card and it SHOULD auto fill this all of the information with the exception of the CVV2 number.

If this information does not load correctly, you can manually change the data and make sure it is correct. Press the “Sales: Connect to Lynk” button. With transactions completed this way, the entire Credit Card track is being sent to Lynk.

(Note that the CVV2 number is found on the back of the credit card, if you look on the back of the card above the signature line, is a 7 digit number. For example “0093 056” , the 0093 corresponds to the last 4 digit number of the credit card. And the three digits, in this case ‘056’ is the CVV2 code.)
(Also note that the CVV2 code for American Express cards is 4 digits long, and is NOT accepted by Lynk Systems. If this is left blank the transaction will still be accepted, but the transaction fee is slightly more. See your Lynk welcome kit, or contact your Lynk representative for more information.)

If you don’t have a Credit Card reader, you can manually enter in all of the above information. The process will go through identically, but once again, a slightly higher transaction fee will apply. (Check your Lynk welcome kit, or contact your Lynk representative.)

You should now see a small simple confirmation message box informing you the the status of the transaction, or whatever corresponding error messages that Lynk Systems may have returned from their servers.

*** The only error that we have received from Lynk, was a “Server Timed Out” error. If this error happens to come up, simply try the transaction again, and it will eventually go through there server. (The most times we have had to try a sale is 2.)

You will now be sent back to the Point-of-Sale and two receipts will be printed. Both will have a place for the customer to sign, and contain the last 4 digits of the credit card and the OrderID (this is important for refunds/credits)

1. 1. 1. Refunds/Credits: Refunds are done in a simple way. You have to have the exact OrderID from Lynk systems. This number can be found on the original receipt. The refund amount can not be more than the actual charge. The exact steps to perform a refund/credit are as follows:
      • Print the invoice you are refunding.
      • Pull up the customer’s name through customer lookup.
      • Enter “-1,”
      • Hit the “Quantity” button.
      • Enter the amount to be refunded

.

1. 1. • Hit the “Change Price” button.
      • Type the in the sku of the item to be refunded.
      • Click on the “Receipt” button. This will bring you to the refund screen:

These are all required fields:

1. 1. • Enter Name & Address
      • Enter Phone#
      • Enter the Invoice #
      • Enter an Explanation in the “Explanation for Return” field.
      • Enter the dollar amount found in the “Amount to be Refunded” field in the “Charge Card Refund” field.

Tabbing out of the “Charge Card Refund” field willl lead you to the following screen:

Enter in the OrderID, and hit “Refund: Connect to Lynk.” You should now see a small simple confirmation message box informing you the the status of the transaction, or whatever corresponding error messages that Lynk Systems may have returned from their servers.

After entering this you will be taken back to the “Refund Screen.” Choose “Save” when prompted, choose “Preview Report.”

***Note: As it stands now, refund/credits can only be done on accounts due to the inherent security of the point-of-sale. This doesn’t allow you to process transactions of any kind with no sales information, unless it is done on an account.
For making credits to an account:

1. 1. • • Pull up the customer and then immediately go into the “Payment” screen.
        • First, hit the “Apply Credit to Account” button. You can now enter the amount to be paid on the account in the “Credit Card” field.
        • Next, you can tab out of the field, and to be taken to the normal credit card sale screen. You can then swipe the credit card and finish the transaction.

D. EXTRA
For additional information, you can go to http://lynkvt.com for more information. You can also login to look at the transactions that have gone through the system.

Download this file and follow instructions: InventoryPriceLabel

Instructions for Windows 7 and 8, please go to our Networking Instructions Page

NOTE: The following instructions for Windows XP and Win98 are for unsupported operating systems. Understand the risks of using these before you begin.

Before you Start…

For Peer to Peer networking, designate your busiest POS workstation the SHIPRITE Designated Server! If your network ever goes down, you will still be in business on the Server.

You must NETWORK your computers physically before you network the ShipRite™ Software. Your hardware advisor will help you on this issue, or just follow the directions that came with your networking kit. To test to see if you are ready to network the ShipRite™ Software, go to each computer and double click on the NETWORK NEIGHBORHOOD icon or My Network Places. You should see EACH computer in the workgroup/servers listed by the name you gave each. If you have this condition met, you are ready to proceed.

Install Shiprite V10 on each workstation.

PLEASE NOTE: There are many ways to set up a network. BUT, You must follow the steps below to set up the ShipRite™ Software Network operation our way if you wish to receive technical support from us. (If your computer genius says “I am a computer genius and the way ShipRite™ sets up the network is stupid because this is not the way I would do it,” then you will have to call him for technical support.)

PLEASE NOTE: Windows NT users CANNOT load ShipRite™ on NT Server. There are NO exceptions. If you do this and your server blows up, DON’T call us.

PLEASE NOTE: When loading on Windows 2000 – the default installation directory is C:\Winnt, the shiprite.ini The file referred to below will load into the WinNT system folder. You must create a folder C:\Windows and put a copy of the shiprite.ini file in there in order for ShipRite™ to operate.

PLEASE NOTE: Peer to Peer: In order to set up shared access of the ShipRite™ database you must first establish a shared folder on a designated server machine. Once this is done, each workstation must map to this shared folder to access the ShipRite™ database.

PLEASE NOTE: Novell: Rights that have to be assigned to the user are RWCEMFA. Install the ShipRite™ software on the client PC first, then install to the Novell mapped network drive.

How do I setup the Speed SKU buttons in the POS?

You will notice an array of buttons on the right side (4 across and 5 down). These are the programmable Speed SKU’s. They will apply an inventory or non inventory item with the single click of a mouse. From the figure above you will see that some buttons are pre-programmed. It is important to note that you can change, delete or edit these buttons according to personal preference. Group: Let’s add a group of buttons for the COPY department or Profit Center. GROUP: The buttons displayed on the MAIN panel are mostly all groups. If you click on any one of them, an array of 20 more programmable buttons will be displayed. The 20 new buttons can be either Speed SKUs’ or Groups. To add a new group, click on any empty button. The Button Maker opens up. SKU: You can add a SKU item as long as it is already stored in inventory. To add an inventory SKU: Click on any empty button. After the screen opens up. Press Enter in the SKU field. The drop down list of available SKU’s will be displayed. Select your inventory item by double clicking. You can then complete as seen below.There is a lot of room in this POS Screen for more buttons to be programmed. Feel free to set the buttons up according to personal settings. In this example, a button is added that will result in the sale on one roll of tape with a cutter.

1. Double click in the SKU field and a drop down list of the SKU will appear.
2. If you know the SKU by heart, you may just type the SKU in the text box and press ENTER. If there is no SKU for the item you wish, click the ADD button. The Inventory manager opens up.
3. You may then add the item you need.

This Button Maker is three dimensional. After you program a new group, an array of 20 buttons is created behind it. As a matter of convention, always leave the bottom right button as the GO BACK button.Try to keep the buttons grouped together generically, perhaps by department. We have included some of the buttons pre-programmed. It is important to note that you can add, delete or edit these default buttons to suit your needs.

Download this file and follow the instructions: Refunds_Guide.pdf

See printer driver links in the support menu under Support -> Downloads & Documents -> Utilities – > Printer Drivers

PLEASE READ BEFORE CONTINUING….
In order to continue, you must read this disclaimer and notes on integrating Quickbooks™ and ShipRite™ Global Connect. These instructions are for those who will create a NEW Quickbooks Company file. If you already have a Quickbooks Company file you have been using, contact ShipRite™ Support for different instructions. ShipRite™ will only work with Quickbooks Pro 2005 or higher. ShipRite™ will not be responsible for any corruption or loss of data associated with the process of integrating Quickbooks and your ShipRite™ software.

Quickbooks Integration Disclaimer:
October 10, 2016

1. 1. ShipRite™ Global Connect uses Generally Accepted Accounting Principles (GAAP) to process drawer closings. This is accomplished by producing a pair of General Journal Entries (GJE). One entry is to debit cash and credit sales and the other entry is to debit sales and then credit the various sales departments. As drawers are closed, the journal entries are batched while waiting for management review and then subsequent posting to QuickBooks.™ It is the store owner’s responsibility to REVIEW the pair of GJE before posting to Quickbooks. ShipRite™ Software, Inc. is NOT responsible for ensuring the accuracy of the entries either in ShipRite, or in Quickbooks.
   2. ShipRite™ is NOT responsible for teaching the store owner, or any of its employees accounting, or how to use Quickbooks. You have the option of learning this on your own, taking a course on Quickbooks or rely on an outside accounting professional. The concepts are not difficult, but are outside the scope of the training provided by ShipRite Software, Inc.
   3. Custom setup of the Chart Of Accounts allows user control over Company Setup. After installation, a default set of accounts is installed. The user may add accounts or remove accounts. Accounts can be added at a later time and the update process can be re-run. The names in QuickBooks must match what is in the ShipRite Quickbooks module.
   4. Transaction logging is created to review the results of postings to QuickBooks. This allows you control over what is posted to Quickbooks.
   5. We have created a new QuickBooks database for easy segregation of transaction processing. If you have trouble, you will only need to send us the Quickbooks database.
   6. All database access is done using the disconnected data model and command level SQL (standard query language) updates. A SQL transaction log records all updates to the databases into a log file. This will tell us what was entered when a problem occurs.
      Prevent updates to the wrong company by checking which QuickBooks company is opened before posting.
   7. ShipRite™ will not be responsible for any corruption or loss of data associated with the process of integrating Quickbooks and your ShipRite™ software.

QuickBooks Pro Desktop Software Integration (Please note that these instructions are NOT for QuickBooks ONLINE
Where To Load Quickbooks: If you have more than one computer running ShipRite™ Global Connect, determine where you will be doing your accounting work with Quickbooks. Most users with multiple POS will have a back-office computer. (For security purposes, it is not recommended to have QB on any POS computer that your employees have access to.) ShipRite must be installed on the accounting computer. Make sure that ShipRite is properly networked on all computers as per our networking instructions. The posting to Quickbooks after closing a drawer must be done from ShipRite on the same computer.

Install QuickBooks on the designated computer. After installing QuickBooks, DO NOT create a company profile.
Download the QuickBooks Integration Package and extract its contents into your C:\shiprite folder. This needs to be done only on the computer that has Quickbooks installed. (If you are running Quickbooks on a workstation, then you will need to download and unzip the integration package on the server also.)

To get ShipRite ready, you must make sure that EVERYTHING you sell in your store has a DEPARTMENT and DESCRIPTION assigned to it. If you do not, you will get an error message when attempting to POST to Quickbooks. To check this go to “POS.” Click on the menu item “PLU”. In the Inventory Master screen, select the “Column Header” label that says Department. This will sort the inventory list by department, alphabetically.

As you can see in the diagram, the blank items appear at the top of the list. Correct both the blank Departments and blank Descriptions. You can merely enter them in the inventory master list. Close ShipRite.

Start Quickbooks. If a company opens, go to: “FILE > CLOSE COMPANY.” With no company open, click on “Open an Existing Company.” In the “Look in Text Box,” you must browse to the C:\shiprite folder .

You will see an existing file: “C:\ ShipRitePOS.QBW.” Click “OPEN.” The Quickbooks Learning Center opens. It is suggested you use the training tool. For now, click on “Begin Using Quickbooks” on the bottom right. Right now, your chart of accounts is blank except for 3 payroll accounts. You will also have 1 vendor now: Dept of Tax and Finance. This is your sales tax collected account.

Minimize Quickbooks by clicking on the __ underscore in the top right handler. Start ShipRite Software. Now both Quickbooks and ShipRite are open. From ShipRite’s main menu, go to “ACTIONS > Quickbooks Management Module.” The Chart of Accounts is the first Tab control. The “CREATED” column should be blank. If it is not, perform step 2 above. Select: “UPDATE QUICKBOOKS.”

You will now get the QB Security window popping up. Select “YES.” Always allow access even if QB is not running.

Click “Continue.” You will get another window popping up.

Select “YES” to continue. Then Select “DONE” on the next window.

A Chart of Account is now created in ShipRite. This will take about 2-3 minutes. If successful, you will get a message box popping up:

Click “OK.” You will now see “DATES” in the created field in the ShipRite Chart of Accounts. It may have more or less than 174 rows.
You are ready to open the drawer and perform sales. It is best to assign unique Drawer IDs to each station. However, you may use one for all stations but solving discrepancies will be more difficult. In mom & pop organizations, the same drawer ID on all computers should be fine.

USING QUICKBOOKS

After doing your day sales, close the drawer. From
“POS” go to “ADMINISTRATION >POS
MANAGER >CLOSE DRAWER.” Close your drawer like normal. Print your report at the end of the Close Drawer process. After you select “SAVE,” it will take a minute or 2 to prepare the journal entry.

Go back to the QuickBooks Manager and go to General Journal. You will see one General Journal Entry (GJE) for each drawer closing. You may go several days without actually posting to QuickBooks. This is up to the user discretion. The “Folio” column is the column accountants use to indicate that an entry has been posted to the General Ledger; which in this case is QuickBooks. A “”P”” denotes posted to QuickBooks.

Click on “”POST ALL ENTRIES”” to post all outstanding GJEs. Generally, at the end of the day, if all entries look proper, you will POST ALL ENTRIES.

Go to QuickBooks and verify Account Balances. Go to: “LISTS > CHART OF ACCOUNTS. After you post to QB, you should see a money entry in UNDEPOSTIED FUNDS. Now it is time to MAKE DEPOSIT.

Go to: “BANKING > MAKE DEPOSITS.” You will see each deposit that is sitting in UNDEPOSITED FUNDS. Click on the DEPOSIT you will make. If you are going to make all of them at the same time, place a checkmark next to each deposit. Select “CONTINUE.” In the next screen, make any needed adjustments, like paying the window cleaner or other payment out of your drawer.

Quickbooks and ShipRite in your Store

You now have 2 power softwares working together to help manage your business. Each has many features and functions. Some of those features overlap. Here is the recommended system to use in your store. Keep in mind this is a recommendation based on years of experience operating this type of business. You are free to use whatever makes you comfortable.

When a drawer is closed, in the ShipRite QB Manager, a double entry is loaded and ready for posting. You should review it PRIOR to POST ALL ENTRIES. You will notice that both entries balance. If there are no errors, select “POST ALL ENTRIES.” You may do this immediately after closing the drawer, or once a day for multiple drawers, or once a week. Most stores do it once a day.
Here is the way Quickbooks works for you:

ShipRite controls the flow of Revenue into Quickbooks. Writing checks in Quickbooks controls the money flowing out. At the end of the month, you can run a PROFIT AND LOSS report to see how you are doing. It is important that you do both to get an accurate number that you can rely on.

TROUBLESHOOTING POSSIBLE ERRORS:

1. 1. 1. ERROR: “Unrecognized Database format.”

FIX: Go to “My Computer” > “Local Disk C” > “Shiprite” > “Logs.” Right click on the “transaction.log” file and delete it.

• ERROR:

“Attention…Cannot close the Gate.”

FIX: Go to “Actions” > “Quickbooks Management Module”> “Support” > “Reset Transaction Gate”

• ERROR:

“Run-time error ‘429’ ActiveX component can’t create object.”

FIX: You will need to download a missing dll file HERE and save the file to your “C:\Program Files (x86)\Common Files\Intuit\QuickBooks” folder. Next, click on your windows taskbar and choose: “Start > Run” then type the following (or copy and paste) in the dialog box:

regsvr32 “C:\Program Files (x86)\Common Files\Intuit\QuickBooks\qbfc4.dll”
Click“OK.” You will get the following message:

How do I delete a package?

From the main menu of ShipRite click on the Actions pull down menu, select Shipment History, highlight the package you would like to delete, click on the garbage can icon (DEL) and then confirm the deletion by clicking on yes.

1. Close Shiprite program on all your computers before performing this update and backup your database.
2. Please download and install the following Add Service utility on your ShipRite Server computer:
   http://support.shipritesoftware.com/SR_Utilities/AddUSPS1stClass_Utility.exe
3. Click button when prompted and follow instructions on the screen.
4. After successful installation of the Add Service utility, perform the normal program update by going to END OF DAY and clicking on PROGRAM UPDATE. Follow the prompts to update your program as normal.

You should now have a FIRST CLASS MAIL CHOICE in the ShipMaster screen.

Reprint a label?

From the main menu in ShipRite click on the Actions pull down menu, choose Shipment History. Locate the package from the list of shipments, highlight the package and click on the label button at the top of the Shipment history screen.

How to do International Shipping

When shipping international packages, enter the weight, and the shipped From address if desired. Click on the World button on the right. The country name list will appear. Select the country you are shipping to. At this point the pricing should fill in. If the name of the country does not pop up, press ENTER. Click on the ADD button. In the Contact Manager Window, go to the drop down list at the top right and find the country name where the shipment is going.

There is a different procedure for International or Canada. CANADA ­ Enter your weight, click on the Canada button. You may enter the complete name and address. For the city, enter the City, Providence and CANADA. For example: enter Montreal PQ Canada in the CITY field. Leave the STATE field BLANK. In the zip code field put the Canadian Postal Code then click QUICK SAVE. You also may just put the word CANADA in the Company/Full Name field. Then put the Postal code in the Zip Code Field. Click Quick Save. You should now be in the ShipMaster Screen with pricing.

What are the options created by right clicking on the service buttons?

When you are in the ShipMaster screen, Take the RIGHT button of the mouse and click on any button. You will get a drop down menu with 4 choices:
Edit Button-
ShipRite allows you to change the order in which the shipping buttons are displayed. Just enter the Button Maker and select the service you wish displayed here.
Delete Button- This will remove this button from the ShipMaster form.
Show /no Show Buttons- Each row has 7 buttons across. You may reveal the blank ones by clicking here. When you are done programming the buttons for your preferences, click on this again to hide the blank buttons.
Edit Master Shipping Table-
This is a short cut to the Master Shipping Table for editing on the fly. Please remember that you must restart ShipRite Pro OnLine to make the changes take effect.

Instructions are on the USPS Setup Page

Instructions are on the DHL Setup Page

Instructions are on the FedEx Setup Page

Instructions are on the UPS Setup Page

Where do I set up my FedEx and UPS tiers?

From the main menu of ShipRite, click on Setup and then General Setup Options. In the Program Setup screen click on the Carrier Setup tab. Choose UPS or FedEx, the option to set the tier/discount level will be listed under the individual carrier.

Click the following link to sign up for Shipsurance: Click this link

How do I put a Shortcut on the Desktop?

If you want a shortcut on the Windows Desktop, Right button click on any empty spot on the desktop. Select NEW: SHORTCUT In the text box above BROWSE button, enter C:\ShipRite\SRPRO.exe and click next. For the name, enter ShipRite Pro Online. Then click FINISH. The new shortcut should appear.

Setup: Scale Configurations for Serial Port Connections:

At times the scale setting that are default in ShipRite may not work with the scale you are trying to setup. This primarily is caused due to the scale not being at the manufacturer’s default settings. Below is a list of setting that have worked with different scales based on their OS (operation system ie: Windows XP™, WIndows 98™, etc….)

Scale Setup with XP/2000 Detecto AS-350D

NCI Model 762075

Mettler Toledo PS60 – This scale is supported on USB as is the Mettler Toledo PS6L

Mettler Toledo 8213 Bench

Mettler Toledo 8213 Bench

Fairbanks

Setting default settings – Mettler Toledo PS60

Below are the instructions for re-setting the Mettler Toledo PS60scale to the manufacturers default settings: Once you do this – go back into Shiprite. From the main menu – go to Setup – general Setup Options – Local Features – click on SETUP – Scale – in the drop down box, select the PS60 scale and you should be fine.

1. 1. • 1. Verify that there are no items ion the scale platter. The scale display should be reading 0.00 with a line over the LB sign and a line of ver the “0” with arrow pointing at it.
        2. There are two buttons on the scale display – one with the two arrows going in circle (call this button A) and the other button with a zero in the center and two arrows pointing at it (call this button B)

a. Start by holding down button A firmly for about 8-10 seconds until you see the word SETUP on the display – then let go of the button (SETUP will change on the display)

b. Tap button A until you see the word END appear on your screen.

c. Go to button B and hold down until you see the word DEFAULT appear

d. Tap button B unit you see DEFAULT appear

e. Go back to button A and hold down for a moment and then let go
f. The scale will take a few moments and re-configure itself then should return back to “0.00”***The Mettler Toledo PS60 scales purchased through the UPS Preferred program are pre-programmed to UPS protocol. (Prot4) The must be programmed to Prot4 in order to be used by WorldShip.

Download this file and follow the instructions to adjust your security settings to work with ShipRite and fix slowdown issues: 150824_shipriteSlowdown.pdf

Download this file and follow the instructions to resolve issues from updating to Windows 10: ShipRiteWindows10.pdf

How do I perform a Shiprite Update/Upgrade?

1. Backup your ShipRite^TM database. (See FAQs if you do not have a backup routine). Do NOT update until you have performed a backup.
   Start ShipRite on your ShipRite server from the main menu.
   Go to “END OF DAY (EOD)” and then click on “PROGRAM UPDATE” in the top, right corner. When it is finished downloading, a “CLOSE” dialog box will appear.
   Choose to “CLOSE” the program.
   Exit then restart the program. Answer “YES” in the dialog box to load the update.
   Click on the “INSTALL” in the dialog box. The update will now install.
2. After the files have finished extracting and the installation is complete, restart the program. You have now completed the update.

If you experience difficulties trying to update using EOD, try this method before contacting support:

1. Close Shiprite program on all your computers before performing this update. Download the latest Update: Click “run”button when prompted.
2. Follow instructions on the screen.

How do I locate the version number of the ShipRite Software I am using?

Enter ShipRite Global connect. Click on the Help pull down menu and choose About. Under the image, will be your version number.